We are the most awarded outsourcer in the industry, and are proud to have been awarded Frost & Sullivan's Contact Centre Outsourcing Service Provider of the Year for the last five years running.
Here are some highlights of our awards for innovation, best practice and customer experience.
Contact Centre Outsourcing Service Provider of the Year
Awarded by Frost & Sullivan
2012, 2013, 2014, 2015 & 2016
Benchmarked against leading companies in each category, the recipients of these awards represent the best-of-breed in the country. We were acknowledged to be a leader in best practice and processes, with special mention to our contribution to enhancing customer experience and to adding to the profitability of its clients.
Stellar is the first company to receive this award five years in a row.
Left: CEO Melissa Hamilton accepts the award in 2015.
“Over the years, Stellar has transformed itself from offering traditional contact centre services to be a trusted partner, delivering end-to-end experience management solutions to its clients. The company has successfully created its legacy by delivering best-shore services that are customised based on deep understanding of diverse customers’ strategic needs. Through its digital solutions offering, Stellar Enhance, the company has demonstrated its understanding of current trends and its ability to create solutions for future engagements. The company continues to outperform competition with a comprehensive service portfolio, proven ability to deliver multi-channel experience, and invaluable customer insights.”
Krishna Baidya, Head – Customer Contact Research, Asia Pacific ICT Practice, Frost & Sullivan
Contact Centre World Awards
We have been honoured to receive Contact Centre World Awards, that include:
2014 – Making Outsourcing Work (with Simply Energy) – Bronze
This award recognised our decade-long partnership with Simply Energy, one of Australia’s leading energy retailers. Working together since Simply Energy entered the market in 2005, this partnership exemplifies what we aim to deliver to each of our clients – growth, innovation, and passion.
2014 – Developing Innovative Business Solutions – Bronze
This award recognised Stellar’s proprietary cStar™ solution, which has evolved from an outbound campaign tool to a sophisticated workflow management and automation tool, now managing hundreds of thousands of complex workflow and back office transactions ever year.
2013 – Best Incentive Scheme – Silver
Awarded at the 2013 Contact Centre World Best Practices Conference and Awards, this category recognises the impact and value of incentive schemes from both in-house contact centres and outsourced services providers.
Government Contact Centre Excellence Awards 2013 – Best Outsourced Contact Centre – Honourable Mention
This award acknowledged demonstrated excellence in fostering a relationship with our partner organisation - Department of Transport and Main Roads, TransLink Division. The assessment looked at customer relationship management, process improvement strategies, customer feedback and organisational culture.
Other recent awards have included:
2014 – AusContact Association State Awards – best in BPO/Outsourcing in Western Australia
2014 – National Customer Service Council Award – High Commendation for Customer Service Excellence
2013 – Great Game of Business – ‘Keeping the Spirit of the Game Alive’
This award recognised that Stellar has embraced Open Book Management for fifteen consecutive years.
2013 – Illawarra Business Awards – Exceptional Customer Service
ISO 9001:2008 Quality Management Systems
ISO 9001 certification is provided to organisations with a comprehensive process-focused framework upon which can build business processes that lead to the successful achievement of organisational objectives.
Globally adopted in virtually all industries – from manufacturers and service companies, to companies both large and small, multi-site multi-national organisations and single location businesses, ISO 9001 has become the most widely recognised Management System Standard.
The principles upon which ISO 9001:2008 is based include
- Customer Focus
- Involvement of People
- Process Approach
- System Approach to Management
- Continual Improvement
- Factual Approach to Decision Making and
- Mutually Beneficial Supplier Relationship.
Member of the AHRI
The Australian Human Resources Institute (AHRI) is the national association representing human resource and people management professionals.
Stellar is an active member of the AHRI and has an ongoing commitment to OH&S, EEO and all other workplace health and safety policies.
Compliant with the EOWW Act of 1999
Stellar is proud to be compliant with the Equal Opportunity for Women in the Workplace Act 1999 (Commonwealth) and works throughout the company to ensure equal opportunity outcomes for women in the workplace.