Stellar is the voice behind some of the world’s most loved brands
We provide our clients with outsourced customer engagement solutions – from contact centres to consulting – that help to reshape and refine their customer journey.
We have been in business since 1998, starting with just one call centre in Australia. As technology grows, so do we; and today we are experts on the end-to-end customer journey – from traditional phone and email through to back-office activities and cutting-edge social and digital services – delivered through our centres in Australia, Asia, USA and Europe.
By the numbers
- 90% employee satisfaction
- 35% of our EBIT paid out to our people since 1998
- 31 million+ customer interactions per year
- 3000+ Stellar family members
- 5-time Frost & Sullivan Outsourcing Provider of the Year
- 7 sites in Australia and 4 in the Philippines
- 2 sites in Europe and 1 in the USA
- Founded in 1998
- 9 languages spoken
Join us on a journey
We will partner with you to discover what is best for your business. Do you want to sell more and increase your market share? Adopt self-service automation strategies? Drive stronger customer loyalty and advocacy? No matter the goal, your customer is at the core of everything we do.
We'll enable your business to compete more effectively in your marketplace.
We will tailor a solution to suit your specific customer and to fit your specific goals. We’ll employ the right channel - or mix of channels - including voice, social media, web chat, and virtual agents. Your back-of-house operations will be in safe hands with our shared services team. And throughout all of this our customer insights programs can harness real-time feedback, directly from the voice of the customer.
Learn from the experts
Would you prefer to keep your contact strategy and operations in-house?
Our consulting branch Evolve can work with you on transforming your customer strategy.
We bring our 18 years in the industry to optimise your customer experience today while preparing you for the customer of tomorrow.