Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends. 

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Stellar honours International Women's Day 2017

For International Women's Day 2017, some of the women of Stellar shared their stories.

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Stellar in Business First Magazine

"In a fragmented industry that is facing constant disruption, Stellar is forging a new path - one that its clients have fully embraced". Read Business First Magazine's profile on Stellar and our CEO, Melissa Hamilton.

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Stellar Trends & Insights Report: February 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: automated burgers, first-home buyers leaning on parents, and using location data to improve customer experience.

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Social media is a given — so what’s next?

When dealing with a company, each customer has their own preferences on how they like to be contacted or make contact. Customers have learnt a simple truth: businesses will adapt to the needs of customers, not the other way around.

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Stellar Trends & Insights Report: January 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: real-time emotional detection, automated trains in Australia, and a new rival for Amazon's Echo.

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What will 2017 bring for Customer Experience?

The best thing about wrapping up the year is the space we get to reflect on the year gone by and the year to come. As I started to write a predictions post for 2017, I found myself taking stock of my predictions last year, and where they had ended up.

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Stellar Trends & Insights Report: November 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: 2G now a relic of the past, new blockchain technology makes lower-cost transactions possible, and Australians need help with their homework.

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Five-time Outsourcer of the Year

Stellar is proud to announce that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2016 Frost & Sullivan Australia Excellence Awards. This marks the first time any company has received any Frost & Sullivan award for five consecutive years.

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Stellar Trends & Insights Report: October 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: banks that speak your lingo, Amazon to focus on Australia, and direct flights to the UK coming soon.

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Customer Experience: The Tribe Has Spoken

Embedding a framework for Customer Experience within an organisation is a challenge like no other... it’s a lot like playing 'Survivor'.

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