Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends. 

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Stellar Trends & Insights Report: November 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: 2G now a relic of the past, new blockchain technology makes lower-cost transactions possible, and Australians need help with their homework.

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Five-time Outsourcer of the Year

Stellar is proud to announce that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2016 Frost & Sullivan Australia Excellence Awards. This marks the first time any company has received any Frost & Sullivan award for five consecutive years.

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Stellar Trends & Insights Report: October 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: banks that speak your lingo, Amazon to focus on Australia, and direct flights to the UK coming soon.

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Customer Experience: The Tribe Has Spoken

Embedding a framework for Customer Experience within an organisation is a challenge like no other... it’s a lot like playing 'Survivor'.

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Do Promoters Really Matter?

A lot of research looks into the value of different approaches to measuring customer satisfaction, and we hear the merits of customer effort versus NPS being discussed on many sites and blogs. But do promoters really matter to your business?

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Stellar Trends & Insights Report: September 2016

Join us to discover the latest trends in our industry and in customer experience. In this issue: the 'Uber of home-cooking', pizza delivery by drone, and fairer credit card surcharges.

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Stellar's Farid Jarrar in CIO Magazine

Did you miss Stellar's Farid Jarrar's interview with CIO Magazine? Discover more about the industry's journey into digital transformation.

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What is Conversational Commerce?

Stellar's Amrita Bhattacharyya and Andrew Hague explore the future of 'Conversational Commerce' and how it will affect customer strategy.

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Stellar in Australian Financial Review

The role of outsourced contact centres has changed as businesses use them not just to lower costs but to also understand their customers. Discover more in this article published by Australian Financial Review.

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