What’s your goal?
Who we are
We are experts on the end-to-end customer care journey. Twenty years ago we had a single client outsource their call centre to us; today we work with a diverse client base that spans a broad range of industries and countries.
We tailor unique solutions for each of our clients based on what their business goals are: ranging from building multi-channel operations, creating future-proof strategies or driving their digital transformation.
8,895,133
Inbound Onshore Calls 2017
214,111
Total Chats July 2018
4,000
Number Of Employees
20
Years In Business
Leader insights blog
Stellar Trends & Insights Report: May 2019
Join us to discover the latest trends across Australian industry and customer experience. In this issue: A more dynamic drive-thru experience, The proliferation of predictive personalisation & Roadmap sets the groundwork for AI research priorities.
South by – So What? Episode 2: Technology (aka how to justify playing with VR as “work”)
There were a lot of streams of learning at SXSW. A lot.
South by – So What? Episode 1: Creativity (or, the blog with lots of questions)
I was lucky enough to attend the SXSW 2019 Conference in Austin, Texas. The exposure to different thinking, new technology, challenging ethical, political and business environments, and a crazy span of inspirational people was nothing short of stimulating.
What drives great customer experience
Navigating consumer needs. Customer experience, generational differences and channel usage. Read the new report now!
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