What’s your goal?
Who we are
We are experts on the end-to-end customer care journey. Twenty years ago we had a single client outsource their call centre to us; today we work with a diverse client base that spans a broad range of industries and countries.
We tailor unique solutions for each of our clients based on what their business goals are: ranging from building multi-channel operations, creating future-proof strategies or driving their digital transformation.
8,895,133
Inbound Onshore Calls 2017
214,111
Total Chats July 2018
4,000
Number Of Employees
20
Years In Business
Leader insights blog
Creating an amazing customer experience across the generations
An excellent CX means different things across different generations.
Stellar Trends & Insights Report: May 2019
Join us to discover the latest trends across Australian industry and customer experience. In this issue: A more dynamic drive-thru experience, The proliferation of predictive personalisation & Roadmap sets the groundwork for AI research priorities.
South by – So What? Episode 2: Technology (aka how to justify playing with VR as “work”)
There were a lot of streams of learning at SXSW. A lot.
South by – So What? Episode 1: Creativity (or, the blog with lots of questions)
I was lucky enough to attend the SXSW 2019 Conference in Austin, Texas. The exposure to different thinking, new technology, challenging ethical, political and business environments, and a crazy span of inspirational people was nothing short of stimulating.
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