Join us to discover the latest trends across Australian industry and customer experience. In this issue: new Australian payment IDs, advances in logistics technology from China's e-commerce leaders, and the many Aussies and Kiwis shunning financial apps.
Read this blogThe conversation with your customer is changing. Are you prepared?
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Who we are
We are experts on the end-to-end customer care journey. Twenty years ago we had a single client outsource their call centre to us; today we work with a diverse client base that spans a broad range of industries and countries.
We tailor unique solutions for each of our clients based on what their business goals are: ranging from building multi-channel operations, creating future-proof strategies or driving their digital transformation.
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| 8,895,133 INBOUND ONSHORE CALLS 2017 | 132,300 TOTAL CHATS MAR 2018 | 4,000 NUMBER OF EMPLOYEES | 20 YEARS IN BUSINESS |
Leader insights blog
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Stellar Trends & Insights Report: July 2018
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Stellar Trends & Insights Report: June 2018
Join us to discover the latest trends across Australian industry and customer experience. In this issue: buying insurance from tech giants, the mobile payment coffee revolution, and food retailers exploring self-serve technologies.Read this blog
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