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About Stellar
Evolving customer experience through integrated human & digital solutions
We are a leading CX organisation, operating across Asia Pacific, USA and South Africa. Going beyond traditional BPO, Stellar designs and deploys solutions anchored around the delivery of exceptional customer experiences through its outsourcing, consulting and digital businesses. For over 20 years, Stellar has designed solutions that respond to the changing needs and expectations voiced by customers and employees alike. Today, organisations turn to us for help in converting their customer needs into actions. Understanding our partners’ strategic drivers and business goals enables us to hone the right solution, augmenting humans with technology to bring out the best in both. With expertise across multiple industries and key business functions, we deliver outstanding experiences, driving innovation to improve the way business is done.
16 Global Sites
Australia
Philippines
USA
South Africa
90%
Employee Satisfaction
4,500+
Employees
20+
Years In Business
Leader insights blog
Australia Customer Contact Outsourcing Provider of the Year 2019
Stellar is delighted to be acknowledged by Frost and Sullivan as the ‘Australia Customer Contact Outsourcing Provider of the Year 2019 ‘ for excellence in
Stellar Boasts Champion Efforts In Frost & Sullivan 2019 Contact Centre Outsourcing Report
Australian organisations are increasingly recognising outsourcing as a strategic imperative to boost operational efficiencies, mitigate business risks, increase responsiveness, and expedite speed to market. In
The Future Of CX
It’s no secret that contact centres have far surpassed the stereotype that you will be kept on hold for hours, waiting to speak with someone that may or may not be able to help you. Instead, long waits and confusing channels were replaced with multichannel contact centres and now, customer experience (CX) through customer journey mapping.
How will AI influence what our customers expect from us?
Artificial intelligence (AI), once relegated to science fiction, is now a common part of our daily realities. For the average person, encounters with AI will often come through interactions with contact centres, whether they even realise it or not.
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