Access specialist expertise

The rate of change is ever-increasing, and the relevance of existing business models has never been more under threat. 

Technology and customer demand for change and innovation is on the rise, with new disruptors popping up virtually overnight.

More than ever before, you need to focus on your core business, and trust your customer care with the experts.

Seven-time Frost & Sullivan 'Outsourcer of the Year'

We have been in business since 1998, starting with just one call centre in Australia. As technology grew, so did we, and today we are experts on the end-to-end customer journey across multiple channels; with locations in Australia, the Philippines, Singapore, USA and Europe.

The majority of our senior leadership team boast tenure of over a decade. We attract and retain the best; using their passion and experience to improve your business.

Frost & Sullivan have awarded us ‘Outsourcer of the Year’ for the last seven years running. We’re proud to be endorsed by a widely-recognised leader in the information and growth consulting industry that has been in business for over 50 years.

Focus on what you're good at

There are things your business can do better than any other; areas that you excel in.

If your core business isn’t transforming the customer experience, then why are you pouring your time and resources into it?  

You have the best knowledge and experience in the nuance of what you do. Focus on these core activities and trust your customer experience with an established partner. 

Build efficiencies and reduce costs

We’ll bring our history and proven expertise to our relationship. We will continue to grow and develop with you, using cutting-edge technologies and bespoke research to help turn your customers into advocates.

For 20 years we’ve forged strong relationships with our clients, tackling new challenges together as partners. We know that to stay on top of our game we need to be constantly innovating, and we have led our clients to new technologies and solutions to keep them at the top of their game too.

Leverage Stellar’s expertise

Customer care was what Stellar began with in 1998, with just one client and one call centre. From these humble beginnings we’ve grown our footprint and our capabilities, but at our core, we are still passionate about people and passionate about customers.

What happens when Australia’s most trusted contact centre provider decides to unlock its secrets? Talk to Stellar Evolve consulting for contact centre optimisation, digital transformation and customer insights.

The right credit management strategy is key to helping customers maintain a positive relationship with your brand. Outsourcing to Stellar means lowering your costs, effectively managing your debt collections with a focus on improving your customer relationships.

IVR can streamline the process for your company and your agents while achieving greater levels of customer engagement and caller satisfaction.

Social media is the new word-of-mouth. It has never been more critical to engage with your customers online.

Rich insights are held within your customer phone calls, but with millions of interactions a year, it’d be impossible to manually monitor each one.

Outbound can be – and should be – customer centric, engaging, and a key part of your customer engagement strategy.

A successful engagement strategy will turn your website into a living, breathing part of your business — a hub where customers can kick off conversations, get support and be enticed into your world.

​Every client’s needs are different, influenced by their industry, customer-base and business goals. This is why Stellar has developed a ‘rightshoring’ model, instead of a one-size-fits-all approach to outsourcing.

Stellar’s proprietary software cStar® has been built to efficiently handle customer interactions across multiple channels. It’s the bridge between your brand, our agents and your customer.

To deliver a superior customer experience, each function in your business needs to operate as smoothly as possible. An efficient and organised back-office is a well-oiled machine, eliminating wasted time and misspent resource.

In today’s busy world, your customers are bombarded with advertising and calls to action from all channels and directions. Don’t let your vital messages get lost in this scattergun approach.

We’ll support your recruitment needs and help you hire the right people. Work with us to free up time and resources so you can focus on growing your business.

We know your organisation has many products and services, and in today’s changing world, they are evolving constantly. You need your frontline staff to have the most up-to-date information, so that your team and your customers all speak the same story.

Want to learn more about Stellar?

Stay at the forefront of customer experience and industry trends.