Stellar is delighted to be acknowledged by Frost and Sullivan as the ‘Australia Customer Contact Outsourcing Provider of the Year 2019 ‘ for excellence in
Australian organisations are increasingly recognising outsourcing as a strategic imperative to boost operational efficiencies, mitigate business risks, increase responsiveness, and expedite speed to market. In
Artificial intelligence (AI), once relegated to science fiction, is now a common part of our daily realities. For the average person, encounters with AI will often come through interactions with contact centres, whether they even realise it or not.
This report is a Buyer’s Guide that aims to provide critical insights into the contact centre outsourcing market. The Frost IQ Matrix aims to provide
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