Awards & Accreditation
We are the most awarded outsourcer in the industry, and are proud to have been awarded Frost & Sullivan’s Contact Centre Outsourcing Service Provider of the Year for the last seven years running.
Here are some highlights of our awards for innovation, best practice and customer experience.
Contact Centre Outsourcing Service Provider of the Year
Awarded by Frost & Sullivan
2012, 2013, 2014, 2015, 2016, 2017 & 2018
Benchmarked against leading companies in each category, the recipients of these awards represent the best-of-breed in the country. We were acknowledged to be a leader in best practice and processes, with special mention to our contribution to enhancing customer experience and to adding to the profitability of its clients.
Stellar is the first company to receive this award seven years in a row.
Left: CEO Kelli Hayes accepts the award in 2018.
Audrey William, Frost & Sullivan’s Senior Fellow and Head of Research in Australia said, “Superior technological expertise, comprehensive services, and the right mix of onshore and offshore capabilities are key factors driving Stellar’s digital customer experience strategy, enabling the contact centre outsourcing service provider to win some of the largest contracts in the Australian market.”
She also cited Stellar’s ability to forge successful partnerships in order to meet its clients’ emerging and future needs. “As contact centres increasingly embrace new technologies such as machine learning, bots, analytics CRM, marketing and social technologies, it is critical for them to work with the right partner to support them in their digital customer experience journey. We have been impressed with the market-leading customer engagement solutions introduced by the team at Stellar and are confident in their ability to meet the growing demands of customers in Australia.”
10 Most Innovative Contact Centre Solution Providers
In 2018, Stellar was delighted to be recognised by Insights Success as one of the 10 Most Innovative Contact Centre Solution Providers.
They featured Stellar’s Head of Customer Solutions, John Zisis, in an article available online here.
Stellar in Top 20 Most Promising Digital Experience Solution Providers
In 2017 and 2018, CIO Review recognised Stellar in their list of Top 20 Most Promising Digital Experience Solution Providers.
As part of their magazine issue they interviewed Stellar’s CIO Farid Jarrar. You can read his interview here.
Women in Leadership Award
In October 2016, CEO Melissa Hamilton was awarded the Women in Leadership Award at the Australian Growth Company Awards.
The awards were decided by an expert judging panel, comprising leaders in their fields. The judges rewarded nominees who met the eligibility criteria, and displayed outstanding innovation, sustainability and integrity.
Contact Centre World Awards
We have been honoured to receive Contact Centre World Awards, that include:
2014 – Making Outsourcing Work (with Simply Energy) – Bronze
This award recognised our decade-long partnership with Simply Energy, one of Australia’s leading energy retailers. Working together since Simply Energy entered the market in 2005, this partnership exemplifies what we aim to deliver to each of our clients – growth, innovation, and passion.
2014 – Developing Innovative Business Solutions – Bronze
This award recognised Stellar’s proprietary cStar® solution, which has evolved from an outbound campaign tool to a sophisticated workflow management and automation tool, now managing hundreds of thousands of complex workflow and back office transactions ever year.
2013 – Best Incentive Scheme – Silver
Awarded at the 2013 Contact Centre World Best Practices Conference and Awards, this category recognises the impact and value of incentive schemes from both in-house contact centres and outsourced services providers.
Government Contact Centre Excellence Awards 2013 – Best Outsourced Contact Centre – Honourable Mention
This award acknowledged demonstrated excellence in fostering a relationship with our partner organisation – Department of Transport and Main Roads, TransLink Division. The assessment looked at customer relationship management, process improvement strategies, customer feedback and organisational culture.
Other recent awards have included:
2014 – AusContact Association State Awards – best in BPO/Outsourcing in Western Australia
2014 – National Customer Service Council Award – High Commendation for Customer Service Excellence
2013 – Great Game of Business – ‘Keeping the Spirit of the Game Alive’ This award recognised that Stellar has embraced Open Book Management for fifteen consecutive years.
2013 – Illawarra Business Awards – Exceptional Customer Service
OHSAS 18001:2007 and AS/NZS 4801:2001 Global Compliance Certification
Stellar Asia Pacific conforms to the requirements of Occupational Health and Safety standards – OHSAS 18001:2007 and AS/NZS 4801:2001 for the following scope: “Business support services including voice based contact service, administration and social media in VIC, Australia”. Certified 27/10/2017.
ISO 9001 Quality Management Systems
Compliant with the EOWW Act of 1999
Stellar is proud to be compliant with the Equal Opportunity for Women in the Workplace Act 1999 (Commonwealth) and works throughout the company to ensure equal opportunity outcomes for women in the workplace.
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