Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends. 

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Stellar Trends & Insights Report: July 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: new Australian payment IDs, advances in logistics technology from China's e-commerce leaders, and the many Aussies and Kiwis shunning financial apps.

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Stellar Trends & Insights Report: June 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: buying insurance from tech giants, the mobile payment coffee revolution, and food retailers exploring self-serve technologies.

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Stellar Trends & Insights Report: May 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the world’s first blockchain phone, household outsourcing opportunities, and a virtual assistant begins answering phone calls.

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I Just Called To Say I Love You

In this blog, Bec looks at what's changed in phone sales over the years and what's stayed the same - calling on some old 80s favourites to help.

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Optimising Your Workforce: The Four Strategies That Make A Difference

Robust workforce planning ensures you keep your customers satisfied — but it isn't easy to get it right. In this blog we discuss the four pillars that all organisations need to have in place.

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Stellar Trends & Insights Report: April 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: airline customer experience initiatives, customers and business don't see eye-to-eye, and superannuation virtual assistant technology.

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Stellar in 10 Most Innovative Contact Centre Solution Providers 2018

Stellar is proud to have been included in Insight Success' 10 Most Innovative Contact Centre Solution Providers 2018.

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Stellar Trends & Insights Report: March 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: artificial intelligence with a soft side, digital creating revenue rewards, and speakerless phones on the horizon.

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Some Assembly Required: Building an Outsourcing Relationship

Have you built an outsourcing relationship from the ground up? No? Do you have experience with building a piece of flat-pack furniture? Well, then you're qualified to join Rik as she goes through the three steps to assembling your perfect business partnership.

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Stellar Trends & Insights Report: February 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the Facebook feed shakeup, blockchain innovation for photographers, and a hydrogen powered car comes to Australia.

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