Stellar has once again been acknowledged as an industry leader by being named ‘Customer Contact Outsourcing Service Provider of the Year’ in the 2018 Frost & Sullivan Australia Excellence Awards for the seventh year in a row.
This marks the first time any company in our industry has achieved a Frost & Sullivan award for seven consecutive years.
The Frost & Sullivan Australia Excellence Awards are held annually to recognise outstanding performance by companies across a range of industries and functional disciplines. It is based on benchmarking against leading companies in each category.
Audrey William, Frost & Sullivan’s Senior Fellow and Head of Research in Australia said, "Superior technological expertise, comprehensive services, and the right mix of onshore and offshore capabilities are key factors driving Stellar's digital customer experience strategy, enabling the contact centre outsourcing service provider to win some of the largest contracts in the Australian market.”
She also cited Stellar’s ability to forge successful partnerships in order to meet its clients’ emerging and future needs. “As contact centres increasingly embrace new technologies such as machine learning, bots, analytics CRM, marketing and social technologies, it is critical for them to work with the right partner to support them in their digital customer experience journey. We have been impressed with the market-leading customer engagement solutions introduced by the team at Stellar and are confident in their ability to meet the growing demands of customers in Australia."
Accepting the award on behalf of Stellar, CEO Kelli Gorman said, “It’s a very exciting time to be in our industry. Never before have we seen the pace of change and the breadth of innovation deliver such opportunity to truly evolve the customer experience. As we embrace this change we are disrupting ourselves and reshaping our business for the future of work.”
Kelli also acknowledged the contributions of Stellar’s clients, people and partners. “Winning this award for the seventh time is a team effort. Every individual in the Stellar family has been a part of our success and we are extremely proud. Thank you Frost & Sullivan, and thank you to our clients, people and our partners who contribute to our success so that Stellar remains the leader in customer experience and outsourcing solutions.”