Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Chatbot
Stefanie Cutrera

Best of the Bots 2017

Throughout 2017 chat bots have enjoyed increasing popularity on websites, in apps and in instant messaging services. Join Rebecka Donnelly, a self-confessed social media nerd, to find out her top five Messenger bots of 2017.

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Business
Jonathon Little

Stellar Trends & Insights Report: November 2017

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the utilities sector gets a blockchain boost, automakers explore CX innovation, and Mastercard sets up a new Australian innovation hub.

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Artificial Intelligence
Jonathon Little

Stellar Trends & Insights Report: October 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: on-demand buses, a new and simpler payments platform, and a robot that doubles as a legal expert.

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Awards
Stefanie Cutrera

Stellar in APAC Insider

In case you missed it, Stellar’s Head of Customer Solutions John Zisis was featured in the June issue of APAC Insider. Dip into the article to learn about our digital transformation journey.

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Agility
Stefanie Cutrera

Stellar’s Special Sauce

Stellar’s Half-Time Huddle has been and gone… in this blog we’re talking marshmallows, leadership agility and an original art piece on what makes us special.

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Call Centre
Stefanie Cutrera

Why You Need a Silent Call Centre

On a recent trip to Manila I was introduced to the silent call centre. No, the power wasn’t off. Instead, it was proof we’d been successful in our digital transformation effort. Find out the five reasons why you should jump on board.

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Business
Jonathon Little

Stellar Trends & Insights Report: June 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: iMessage Business Chat, artificial intelligence figuring out the ideal price, and virtual reality stock images to change the game.

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