Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Business
Jonathon Little

Stellar Trends & Insights Report: June 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: iMessage Business Chat, artificial intelligence figuring out the ideal price, and virtual reality stock images to change the game.

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Awards
Stefanie Cutrera

Stellar’s Melissa Hamilton Sleeps Out

On 22 June 2017, Stellar Asia Pacific’s CEO Melissa Hamilton slept rough at Melbourne University to raise funds for Australia’s most vulnerable people. Read more about her experience and how she raised $22k to help provide practical assistance.

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Artificial Intelligence
Jonathon Little

Stellar Trends & Insights Report: April 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: WhatsApp your payments, using AI to improve watch sales, and an augmented reality test-drive.

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Contact Centre
Stefanie Cutrera

Why Your Organisation Should Be a Fishing Trawler

Everybody should be responsible for customer feedback. Every department and every manager should be able to connect on every channel to the customers who are donating their time to provide valuable insight. It should not be a dedicated team. How do we make this happen?

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Culture
Stefanie Cutrera

The Last Piece of the Internal Communication Puzzle

For some time, we had been searching for a communication platform to connect our people and enable productivity via social collaboration. It is easy to provide a new platform, but if it’s not a good fit for the culture, it means employees won’t engage and use it – so it’s vital to get this right.

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Awards
Stefanie Cutrera

Stellar in Business First Magazine

“In a fragmented industry that is facing constant disruption, Stellar is forging a new path – one that its clients have fully embraced”. Read Business First Magazine’s profile on Stellar and our CEO, Melissa Hamilton.

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