Dip into our blogs to discover the latest on customer experience and industry trends.
Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.
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Everybody should be responsible for customer feedback. Every department and every manager should be able to connect on every channel to the customers who are donating their time to provide valuable insight. It should not be a dedicated team. How do we make this happen?
For some time, we had been searching for a communication platform to connect our people and enable productivity via social collaboration. It is easy to provide a new platform, but if it’s not a good fit for the culture, it means employees won’t engage and use it – so it’s vital to get this right.
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