Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

Sign up to the newsletter to stay at the forefront with us. We’ll keep your email address safe and you can opt out anytime.

Customer Experience
Sue Robinson

Do Promoters Really Matter?

A lot of research looks into the value of different approaches to measuring customer satisfaction, and we hear the merits of customer effort versus NPS being discussed on many sites and blogs. But do promoters really matter to your business?

Read More
Awards
Stefanie Cutrera

What is Conversational Commerce?

Stellar’s Amrita Bhattacharyya and Andrew Hague explore the future of ‘Conversational Commerce’ and how it will affect customer strategy.

Read More
Awards
Stefanie Cutrera

Stellar in Australian Financial Review

The role of outsourced contact centres has changed as businesses use them not just to lower costs but to also understand their customers. Discover more in this article published by Australian Financial Review.

Read More
Artificial Intelligence
Stefanie Cutrera

Stellar at SXSW: The Rise of the Machines

Talk of Artificial Intelligence (AI) – including Deep Learning, Automation & Robotics – was everywhere at SXSW. AI is considered one of the main technologies that would shape the next 30 years through “augmenting” humans via robotics, speech and service applications.

Read More
Technology
Jonathon Little

Stellar Trends & Insights Report: July 2016

Join us to discover the latest trends in our industry and in customer experience. In this issue: shoppers decide on the line between ‘creepy’ and ‘cool’, keep an eye on your pets from work, and a video on a hip Italian grocery store’s approach to customer experience.

Read More
Chatbot
Stefanie Cutrera

Stellar at SXSW: Now We’re Talking

Right now, we control our computers and phones by pointing, clicking, swiping, poking and typing, but soon this will all change. Soon, we’ll interact with our machines the same way we interact with each other—by talking.

Read More
Stellar At SXSW
Stefanie Cutrera

Stellar at SXSW: Virtual Reality (VR) is Set to Explode

At SXSW we quickly learned that VR is coming, and it’ll be a part of everyday life sooner than we think. Early articles about VR talk about how it can be used in entertainment (gaming and cinema), but there are a lot of applications for brands to connect with their customers.

Read More
Customer Experience
Stefanie Cutrera

Stellar at SXSW

At Stellar we want to understand the technological challenges of our clients; both the ones they’re facing now and they ones they’ll face tomorrow. Understanding what are the next waves of disruption that will hit our clients’ industries helps us work with them to prepare and thrive through these changes. This is why we sent a cohort of the team to SXSW; a massive conference in Austin, Texas that serves as an incubator for cutting-edge technologies and digital creativity.

Read More

Want to learn more about Stellar?

Stay at the forefront of customer experience and industry trends.