Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Consulting
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What will 2017 bring for Customer Experience?

The best thing about wrapping up the year is the space we get to reflect on the year gone by and the year to come. As I started to write a predictions post for 2017, I found myself taking stock of my predictions last year, and where they had ended up.

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Finance
Jonathon Little

Stellar Trends & Insights Report: November 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: 2G now a relic of the past, new blockchain technology makes lower-cost transactions possible, and Australians need help with their homework.

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Awards
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Five-time Outsourcer of the Year

Stellar is proud to announce that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2016 Frost & Sullivan Australia Excellence Awards. This marks the first time any company has received any Frost & Sullivan award for five consecutive years.

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Customer Experience
Sue Robinson

Do Promoters Really Matter?

A lot of research looks into the value of different approaches to measuring customer satisfaction, and we hear the merits of customer effort versus NPS being discussed on many sites and blogs. But do promoters really matter to your business?

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Awards
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What is Conversational Commerce?

Stellar’s Amrita Bhattacharyya and Andrew Hague explore the future of ‘Conversational Commerce’ and how it will affect customer strategy.

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