Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Erica Johnson

South by – So What?

I was lucky enough to attend the SXSW 2019 Conference in Austin, Texas. The exposure to different thinking, new technology, challenging ethical, political and business environments, and a crazy span of inspirational people was nothing short of stimulating.

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Trends & Insights Report
Jonathon Little

Stellar Trends & Insights Report: January 2019

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the internet of vehicles, cutting the time for car checkouts and technology driving retail changes.

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Awards
Stefanie Cutrera

Stellar Honoured With Seventh Annual Industry Award

Stellar has once again been acknowledged as an industry leader by being named ‘Customer Contact Outsourcing Service Provider of the Year’ in the 2018 Frost & Sullivan Australia Excellence Awards for the seventh year in a row.

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Trends & Insights Report
Jonathon Little

Stellar Trends & Insights Report: November 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: online shopping in Australia – travel dominance and abandoned carts, automated facial clearance comes to a Chinese airport, and 4-star prime shopping takes on a bricks and mortar experience.

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Business
Jonathon Little

Stellar Trends & Insights Report: August 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the new digital bank expected to enter the Australian market, gathering travel insights beyond traditional means, and Americans ready to embrace AI for banking.

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Business
Jonathon Little

Stellar Trends & Insights Report: July 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: new Australian payment IDs, advances in logistics technology from China’s e-commerce leaders, and the many Aussies and Kiwis shunning financial apps.

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Business
Jonathon Little

Stellar Trends & Insights Report: June 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: buying insurance from tech giants, the mobile payment coffee revolution, and food retailers exploring self-serve technologies.

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Business
Jonathon Little

Stellar Trends & Insights Report: May 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the world’s first blockchain phone, household outsourcing opportunities, and a virtual assistant begins answering phone calls.

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