For some time, we had been searching for a communication platform to connect our people and enable productivity via social collaboration. It is easy to provide a new platform, but if it’s not a good fit for the culture, it means employees won’t engage and use it – so it’s vital to get this right.

Read this blog

Embedding a framework for Customer Experience within an organisation is a challenge like no other... it’s a lot like playing 'Survivor'.

Read this blog

Call centres are by their very nature a people business; they connect people and provide solutions in real time. Strip away the complex systems, routing engines, knowledge management tools, CRMs and other technologies and at the heart of our industry is people. A call centre is therefore only as good as the people who work there.

Read this blog