Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends. 

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Stellar Trends & Insights Report: December 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: a contract for the web to promote a free, safe & open internet, today’s news brought to you by a robot, and grocery delivery by autonomous car?

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Stellar Honoured With Seventh Annual Industry Award

Stellar has once again been acknowledged as an industry leader by being named ‘Customer Contact Outsourcing Service Provider of the Year’ in the 2018 Frost & Sullivan Australia Excellence Awards for the seventh year in a row.

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Stellar Trends & Insights Report: November 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: online shopping in Australia – travel dominance and abandoned carts, automated facial clearance comes to a Chinese airport, and 4-star prime shopping takes on a bricks and mortar experience.

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Stellar Trends & Insights Report: August 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the new digital bank expected to enter the Australian market, gathering travel insights beyond traditional means, and Americans ready to embrace AI for banking.

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Stellar Trends & Insights Report: July 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: new Australian payment IDs, advances in logistics technology from China's e-commerce leaders, and the many Aussies and Kiwis shunning financial apps.

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Stellar Trends & Insights Report: June 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: buying insurance from tech giants, the mobile payment coffee revolution, and food retailers exploring self-serve technologies.

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Stellar Trends & Insights Report: May 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the world’s first blockchain phone, household outsourcing opportunities, and a virtual assistant begins answering phone calls.

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I Just Called To Say I Love You

In this blog, Bec looks at what's changed in phone sales over the years and what's stayed the same - calling on some old 80s favourites to help.

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Optimising Your Workforce: The Four Strategies That Make A Difference

Robust workforce planning ensures you keep your customers satisfied — but it isn't easy to get it right. In this blog we discuss the four pillars that all organisations need to have in place.

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Stellar Trends & Insights Report: April 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: airline customer experience initiatives, customers and business don't see eye-to-eye, and superannuation virtual assistant technology.

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