Stellar is proud to announce that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2016 Frost & Sullivan Australia Excellence Awards. This marks the first time any company has received any Frost & Sullivan award for five consecutive years.
The Frost & Sullivan Australia Excellence Awards are held annually to recognise outstanding performance by companies across a range of industries and functional disciplines. Awarded based on benchmarking against leading companies in each category, the recipients of these awards represent the best-of-breed in the country.
“Stellar BPO has been successfully delivering end-to-end customer experience management solutions to its clients in the mature and highly competitive Australian market for several years. It has adopted the strategy of differentiating its offerings by focusing on emerging technologies, digital solutions and outcomes to offer a superior value proposition to customers. Stellar has launched a Digital Centre of Excellence to offer innovative services to meet the increasing expectations of clients. It has also invested in a customer experience lab to enable continual improvement in the customer experience. Stellar is expanding its presence outside Australia, while continuing its focus on delivering best-shore services, customised for customers’ strategic needs. Stellar BPO has been successful in overcoming the challenges in the Australian market while continuing to show strong annual revenue growth rate of over 15 percent year on year.”
Sapana Maheria, Industry Analyst, Digital Transformation, Asia Pacific Frost & Sullivan
John Zisis, Head of Sales & Marketing, accepted the award on behalf of Stellar at the awards ceremony in Sydney on 8 December.
“We are extremely honoured to receive this award for the fifth time in a row.
2016 has been a very good year for Stellar, with impressive growth and some key wins for us. Receiving the Frost & Sullivan award for the fifth time in a row is a wonderful way to top off a successful year.
It all goes back to Stellar’s culture. 18 years ago we were founded on Open Book Management, which brings the shareholder, the staff and the clients all onto the same team and the same page. It makes Stellar a fantastic place to work. We’re humbled and grateful to accept this award.”
John Zisis, Head of Sales & Marketing, Stellar Asia Pacific
About Stellar Asia Pacific:
Stellar is the voice behind some of Australia’s leading brands. We’re experts in managing customer relationships across a wide range of industries and support all communication methods including phone, email, social media and multilingual services. In the Asia-Pacific region, we have over 3,000 employees focused on delivering optimum outcomes for Australian customers.
About Frost & Sullivan:
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