Frost & Sullivan’s Contact Centre Outsourcing Service Provider

Stellar proudly announced today that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2014 Frost & Sullivan Australia Excellence Awards. This is the third consecutive year that Stellar have received this prestigious title.

The Frost & Sullivan Australia Excellence Awards are held annually to recognise outstanding performance by companies across a multitude of industries and functional disciplines. Awarded based on benchmarking against leading companies in each category, the recipients of these awards represent the best-of-breed in the country.

“Stellar strives to offer end-to-end customer relationship management solutions to its clients. Leveraging an innovation DNA and Open Book Management culture, the company continues to add capabilities around multiple facets of customer life cycle management and transform relationships with its customers.”

Krishna Baidya, Industry Manager, Asia Pacific ICT Practice, Frost & Sullivan

Melissa Hamilton, CEO Stellar, received the award at a ceremony last night at the Hilton Hotel in Sydney, and expressed Stellar’s delight at being recognised at such a prestigious event for the third consecutive year.

“We are thrilled to be sharing this celebration with six of our top ten customers this evening, and I would like to thank and acknowledge them for the trust they place in us to manage their customer relationships, not only through voice but increasingly through a range of digital channels. In the 16 years we’ve been operating in this region, we’ve seen an enormous amount of change in the industry. This is a really exciting time, because so many organisations are in the process of figuring out how to transform their customer relationships in the digital world. We are delighted to be acknowledged for our leadership in the industry.”

About Stellar:

Stellar is the voice behind some of Australia’s leading brands. We’re experts in managing customer relationships across a wide range of industries and support all communication methods including phone, email, social media and multilingual services. In the Asia Pacific region, we have 4000 employees focused on delivering optimum outcomes for Australian customers.

About Frost & Sullivan:

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join Frost & Sullivan’s Growth Partnership, please visit

Want to learn more about Stellar?

Stay at the forefront of customer experience and industry trends.

About The Author

Continue Exploring The Blog

Sue Robinson

How to Find the Right Outsourcing Partner

As an outsourcer, we see a lot of requests for tender/proposals and the quality and clarity of these can vary dramatically. There are a lot of common mistakes that make it very difficult for companies wishing to outsource to get a real understanding of their options and even the potential costs of outsourcing.

Read More
Contact Centre
Jonathon Little

The Increasing Importance of Digital Customer Service

Customers increasingly want to engage with businesses through channels beyond the traditional call centre or retail environment. Given that there is an increasing proportion of non-voice customer interactions, and this trend is expected to continue, is your business ready for this evolution?

Read More
Sue Robinson

NPS is Not Just a Number

One of the advantages of working for an outsourcer is that I get the opportunity to understand how each of our clients is using their net promoter score to drive a better experience for their customers. Our clients are doing just that – using the feedback and score to better understand drivers of low scores and modelling what drives a customer to be a promoter.

Read More
Stellar Asia Pacific