Frost & Sullivan’s Contact Centre Outsourcing Service Provider

Stellar proudly announced today that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2014 Frost & Sullivan Australia Excellence Awards. This is the third consecutive year that Stellar have received this prestigious title.

The Frost & Sullivan Australia Excellence Awards are held annually to recognise outstanding performance by companies across a multitude of industries and functional disciplines. Awarded based on benchmarking against leading companies in each category, the recipients of these awards represent the best-of-breed in the country.

“Stellar strives to offer end-to-end customer relationship management solutions to its clients. Leveraging an innovation DNA and Open Book Management culture, the company continues to add capabilities around multiple facets of customer life cycle management and transform relationships with its customers.”

Krishna Baidya, Industry Manager, Asia Pacific ICT Practice, Frost & Sullivan

Melissa Hamilton, CEO Stellar, received the award at a ceremony last night at the Hilton Hotel in Sydney, and expressed Stellar’s delight at being recognised at such a prestigious event for the third consecutive year.

“We are thrilled to be sharing this celebration with six of our top ten customers this evening, and I would like to thank and acknowledge them for the trust they place in us to manage their customer relationships, not only through voice but increasingly through a range of digital channels. In the 16 years we’ve been operating in this region, we’ve seen an enormous amount of change in the industry. This is a really exciting time, because so many organisations are in the process of figuring out how to transform their customer relationships in the digital world. We are delighted to be acknowledged for our leadership in the industry.”

About Stellar:

Stellar is the voice behind some of Australia’s leading brands. We’re experts in managing customer relationships across a wide range of industries and support all communication methods including phone, email, social media and multilingual services. In the Asia Pacific region, we have 4000 employees focused on delivering optimum outcomes for Australian customers.

About Frost & Sullivan:

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join Frost & Sullivan’s Growth Partnership, please visit

Stellar Newsletter

Stay at the forefront of customer experience and industry trends.
We will keep your email address safe and you can opt out anytime.

Continue Exploring The Blog

Artificial Intelligence

Stellar at SXSW: The Rise of the Machines

Talk of Artificial Intelligence (AI) – including Deep Learning, Automation & Robotics – was everywhere at SXSW. AI is considered one of the main technologies that would shape the next 30 years through “augmenting” humans via robotics, speech and service applications.

Read More
Call Centre

Why You Need a Silent Call Centre

On a recent trip to Manila I was introduced to the silent call centre. No, the power wasn’t off. Instead, it was proof we’d been successful in our digital transformation effort. Find out the five reasons why you should jump on board.

Read More
Stellar Asia Pacific