Grow your business
Outsourcing your customer care will free up your valuable time to focus on your core business; making space for your company to explore new growth opportunities.
But this isn’t the only way outsourcing can grow your business. Transforming your customer experience will delight your existing base; resulting in higher retention and spend.
As well as this, Stellar can transform your existing outbound model to provide a customer experience that inspires rather than interrupting your customers.
"Increasing customer retention rates by 5% increases profits by 25% to 95%." — Bain & Co
Nurture every customer
Any business knows it needs to attract, acquire and retain customers in order to grow.
But too often, businesses focus on only the acquisition: pouring their time and money into attracting new customers while neglecting their existing base.
You need to provide the right care and support to customers at all stages of their journey.
Stellar can nurture your existing customers to increase their spend, while leveraging technology and intelligence to find new customers.
Why their experience matters
Providing a good customer experience is often the difference between retaining and losing a customer, especially in industries where there aren’t distinct differences between offerings.
Customer experience does not just apply when your customer is talking to you on the phone or through web chat. It is a function of their whole experience: including the product, brand, in-store and post-purchase service and support.
Focus on your brand and your product; and leave the service and support to the experts.
Actively recruit customers
The traditional view of outbound contact centres is that of intrusion – the phone ringing in the middle of a meal to sell you a product you don’t want.
Customer research and increased diversity of channels have made this outbound model a thing of the past.
You can now target a customer at the right time, using the right method, to sell them the product they want.
Grow your business with Stellar
Stay at the forefront of customer experience and industry trends.
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