Chief Operating Officer
Rachel O’Loughlin joined Stellar in 2001.
Rachel has performed the Chief Operating Officer role since October 2014, being responsible for service delivery to Stellar’s Australian clients across 8 sites, 2000+ employees. Rachel’s business delivers over 60% of Stellar’s revenues today, and in the past five years she has led the successful growth of Stellar’s domestic business into the Government sector.
As a contact centre professional, Rachel has over 15 years’ experience gained in domestic and international markets, with prior experience in the telecommunications and consulting industries. Rachel has diverse expertise across a range functions including sales and new business solutions, project implementations, multi-site operations and client account management. In addition, she has specific expertise with Greenfield operational start-ups including Stellar Restaurant Solutions in Colorado USA.
Rachel spends her spare time as a serious hobby farmer, avid podcast devotee and ever curious about innovation.