Our Solutions

Want to find out what we can do?

Explore our products, services and solutions below. We started with just customer care in 1998, and have slowly built our capabilities as we’ve discovered new challenges to solve.

Pick and choose the pieces you need to give your customers the experience they deserve; or work with us to create a blended solution across multiple channels.

We are constantly evolving and looking to new ways of doing things. Don’t see the solution you need? Contact us and we can explore it together.

Customer care was what Stellar began with in 1998, with just one client and one call centre. From these humble beginnings we’ve grown our footprint and our capabilities, but at our core, we are still passionate about people and passionate about customers.

What happens when Australia’s most trusted contact centre provider decides to unlock its secrets? Talk to Stellar Evolve consulting for contact centre optimisation, digital transformation and customer insights.

The right credit management strategy is key to helping customers maintain a positive relationship with your brand. Outsourcing to Stellar means lowering your costs, effectively managing your debt collections with a focus on improving your customer relationships.

IVR can streamline the process for your company and your agents while achieving greater levels of customer engagement and caller satisfaction.

Social media is the new word-of-mouth. It has never been more critical to engage with your customers online.

Rich insights are held within your customer phone calls, but with millions of interactions a year, it’d be impossible to manually monitor each one.

Outbound can be – and should be – customer centric, engaging, and a key part of your customer engagement strategy.

A successful engagement strategy will turn your website into a living, breathing part of your business — a hub where customers can kick off conversations, get support and be enticed into your world.

​Every client’s needs are different, influenced by their industry, customer-base and business goals. This is why Stellar has developed a ‘rightshoring’ model, instead of a one-size-fits-all approach to outsourcing.

Stellar’s proprietary software cStar® has been built to efficiently handle customer interactions across multiple channels. It’s the bridge between your brand, our agents and your customer.

To deliver a superior customer experience, each function in your business needs to operate as smoothly as possible. An efficient and organised back-office is a well-oiled machine, eliminating wasted time and misspent resource.

In today’s busy world, your customers are bombarded with advertising and calls to action from all channels and directions. Don’t let your vital messages get lost in this scattergun approach.

We’ll support your recruitment needs and help you hire the right people. Work with us to free up time and resources so you can focus on growing your business.

We know your organisation has many products and services, and in today’s changing world, they are evolving constantly. You need your frontline staff to have the most up-to-date information, so that your team and your customers all speak the same story.