Stellar Trends & Insights Report: November 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: 2G now a relic of the past, new blockchain technology makes lower-cost transactions possible, and Australians need help with their homework.

The Stellar Trends & Insights Report keeps us at the cutting edge of trends in our industry and in customer experience. It kicks off internal conversations at Stellar about how our clients might be impacted, and how we can make improvements to our business to navigate change.

Look out for the Stellar Trends & Insights Report every month on our blog.

2G has GTG

Telstra’s 2G network now a relic of the past

Oly Gordon from Perth posted about his “ancient” Nokia 3315 to Telstra’s 24×7 Facebook. He said that he owned the device for 13 years, which outlasted 4 SIM cards, many drops, knocks and falls from extended heights. The overwhelming Facebook reaction to Mr Gordon’s post eventually saw Telstra flying him to Melbourne and giving him the honour of turning off the company’s 2G network once and for all. Telstra asked Mr Gordon to make a final call on the network and provided him with a new smartphone.

Find out more here: http://www.watoday.com.au/wa-news/perth-man-turns-off-telstras-2g-network-says-goodbye-to-his-13-year-old-nokia-20161201-gt1sm1.html

Break the bank

Blockchain payments becoming more mainstream

Deloitte has partnered with London-based Fintech group SETL to develop a contactless card that allows retail payment processing through blockchain technology for the customers of UK-based Metro Bank. The payment card has been successfully tested by 100 users and expected to be launched commercially by the end of 2017. The blockchain is a web-based real-time transaction processing platform which was initially made well known through the bitcoin digital currency. It means transactions require less infrastructure; ultimately delivering a lower-cost solution for customers.

Find out more here: http://www.reuters.com/article/us-banking-blockchain-payment-idUSKBN13A00T

Report card = needs improvement

Australian maths & science performance drops in schools

The latest Trends in International Mathematics and Science study shows Australia dropping from 18th to 28th out of 49 countries in year 4 mathematics. Australia fell from 12th to 17th in year 8 maths and from 12th to 17th in year 8 science while remaining steady at 25th place in year 4 science. The results were particularly concerning because an increasing number of jobs require science, technology, engineering and mathematics (STEM) skills. Education Minister Simon Birmingham said the disappointing results would form a key part of discussions with the states and territories about school funding from 2018 onwards.

Find out more here: http://www.smh.com.au/federal-politics/political-news/wakeup-call-australian-students-fall-behind-kazakhstan-in-maths-and-science-rankings-20161129-gszvt1.html

Want to learn more about Stellar?

Stay at the forefront of customer experience and industry trends.

About The Author

Continue Exploring The Blog

Call Centre
Stefanie Cutrera

Why You Need a Silent Call Centre

On a recent trip to Manila I was introduced to the silent call centre. No, the power wasn’t off. Instead, it was proof we’d been successful in our digital transformation effort. Find out the five reasons why you should jump on board.

Read More
Artificial Intelligence
Jonathon Little

Stellar Trends & Insights Report: October 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: on-demand buses, a new and simpler payments platform, and a robot that doubles as a legal expert.

Read More
Customer Analytics
Sue Robinson

What Are Your Customers Really Telling You?

Excellence in customer service starts with throwing out preconceived ideas and really listening to your customers – were they angry, frustrated when they called you, did that change throughout the call, did you resolve their issue, what issues caused them to call, could this be avoided?

Read More
Stellar Asia Pacific