Stellar Trends & Insights Report: September 2016

Join us to discover the latest trends in our industry and in customer experience. In this issue: the 'Uber of home-cooking', pizza delivery by drone, and fairer credit card surcharges.

For the past two years Stellar’s Strategy team have pulled together a monthly update for our corporate and operations teams. The Stellar Trends & Insights Report brings our people to the cutting edge of trends in our industry and in customer experience. It kicks off internal conversations about how our clients might be impacted, and how we can make improvements to our business to navigate change.

We’re now unlocking our secrets. Look out for the Stellar Trends & Insights Report now every month on our blog.

Uber for home-cooking

Online marketplace for home-made cooking launched in Australia

FoodByUs is a new online marketplace platform for home cooked and small batch food. The founders call it “Uber for home cooking”. The vendors – home cooks or small food business owners – are able to cook the food they want and set their prices. Every purchase is rated by the buyer to maintain the quality. The service is currently only available in Sydney, but will be in Melbourne by the end of the year.

Find out more here:

Pepper-drone-y pizza

Pizza delivery via drones looking more plausible

Domino’s has successfully demonstrated a pizza delivery via a drone in New Zealand. The drones are expected to fly at up to 30 km/h, up to 60 metres in the air to avoid power lines, and will initially only fly up to a 1.5km distance from stores, although this is expected to increase to 10km over time. Potential markets for expansion of the service include Australia, Belgium, France, The Netherlands, Japan and Germany.

Find out more here:

Look forward to fair fees

An end to excessive payment surcharges

The Australian Competition and Consumer Commission (ACCC) has now enforced the legislation passed by the federal government in February that prevents large businesses from charging excessive fees on credit cards. There will be another 12 months until smaller merchants are required to comply.

Find out more here:

If you have any feedback about the Stellar Trends & Insights Report, we’d love to hear from you. Reach out on LinkedIn or Twitter.

Want to learn more about Stellar?

Stay at the forefront of customer experience and industry trends.

About The Author

Continue Exploring The Blog

Artificial Intelligence
Adam McPherson

Social media is a given — so what’s next?

When dealing with a company, each customer has their own preferences on how they like to be contacted or make contact. Customers have learnt a simple truth: businesses will adapt to the needs of customers, not the other way around.

Read More
Stellar Asia Pacific