Archive for: Customer Experience

Chatbot
Rebecka Donnelly

Best of the Bots 2017

Throughout 2017 chat bots have enjoyed increasing popularity on websites, in apps and in instant messaging services. Join Rebecka Donnelly, a self-confessed social media nerd, to find out her top five Messenger bots of 2017.

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Call Centre
Stefanie Cutrera

Why You Need a Silent Call Centre

On a recent trip to Manila I was introduced to the silent call centre. No, the power wasn’t off. Instead, it was proof we’d been successful in our digital transformation effort. Find out the five reasons why you should jump on board.

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Artificial Intelligence
Jonathon Little

Stellar Trends & Insights Report: April 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: WhatsApp your payments, using AI to improve watch sales, and an augmented reality test-drive.

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Contact Centre
Stefanie Cutrera

Why Your Organisation Should Be a Fishing Trawler

Everybody should be responsible for customer feedback. Every department and every manager should be able to connect on every channel to the customers who are donating their time to provide valuable insight. It should not be a dedicated team. How do we make this happen?

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Customer Experience
Jonathon Little

Stellar Trends & Insights Report: February 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: automated burgers, first-home buyers leaning on parents, and using location data to improve customer experience.

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Artificial Intelligence
Adam McPherson

Social media is a given — so what’s next?

When dealing with a company, each customer has their own preferences on how they like to be contacted or make contact. Customers have learnt a simple truth: businesses will adapt to the needs of customers, not the other way around.

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Consulting
Stefanie Cutrera

What will 2017 bring for Customer Experience?

The best thing about wrapping up the year is the space we get to reflect on the year gone by and the year to come. As I started to write a predictions post for 2017, I found myself taking stock of my predictions last year, and where they had ended up.

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Stellar Asia Pacific