Who is Stellar?
Stellar is the voice behind some of the world’s most loved brands
Stellar’s expertise lays in the end-to-end customer journey, delivering an outsourcing offering informed by research, decades of experience and state-of-the-art technological solutions. Named Outsourcer of the Year for the last six years running by Frost & Sullivan; Stellar have centres across Australia, the Philippines and the USA; delivering services for a diverse client base that spans a broad range of industries.
Clients work with Stellar to ensure a trusted partnership with a company that will lead them through digital transformation to be on the forefront of the next big breakthrough of customer service. Stellar is passionate about people and passionate about customers, working with agility to ensure our clients keep competitive edge in their industry.
By the numbers
- 89% employee satisfaction
- 35% of our EBIT paid out to our people since 1998
- 36 million+ customer interactions per year
- 4000+ Stellar family members
- 6-time Frost & Sullivan Outsourcing Provider of the Year
- 7 sites in Australia, 5 in the Philippines, 2 in the USA
- Corporate offices in Australia, the Philippines, Singapore & USA
- Founded in 1998
- 9 languages spoken
Join us on a journey
We will partner with you to discover what is best for your business. Do you want to sell more and increase your market share? Adopt self-service automation strategies? Drive stronger customer loyalty and advocacy? No matter the goal, your customer is at the core of everything we do.
We’ll enable your business to compete more effectively in your marketplace.
We will tailor a solution to suit your specific customer and to fit your specific goals. We’ll employ the right channel – or mix of channels – including voice, social media, web chat, and virtual agents. Your back-of-house operations will be in safe hands with our shared services team. And throughout all of this our customer insights programs can harness real-time feedback, directly from the voice of the customer.
Learn from the experts
Would you prefer to keep your contact strategy and operations in-house?
Our consulting branch Evolve can work with you on transforming your customer strategy.
We bring our 20 years in the industry to optimise your customer experience today while preparing you for the customer of tomorrow.
Stay at the forefront of customer experience and industry trends.
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