What drives great customer experience

Navigating consumer needs. Customer experience, generational differences and channel usage. Read the new report now!

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About The Author

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Business
Erica Johnson

Customer-Centric Culture

Last week I attended a conference on Enhancing Government Customer service, and it was so interesting to hear from various departments and suppliers about their challenges and ideas for transforming service. It was a universal goal – whether empowering customers through self-service, or shifting organisational attitudes, everyone was focused on putting the customer at the heart of everything.

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Stellar Asia Pacific